Returns & Exchanges
At Gloss & Co, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for unopened and unused products. If your order doesn't meet your expectations, our streamlined process ensures a quick resolution for a full refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Prepare Your Package
Carefully pack the unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned beauty products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing